Mariner xVu – WaveGuide | NewsWatch Review

AppWatch

Spotty Wi-Fi is irritating to contend with when you’re trying to stream your favorite show or game with friends. Well, strong Wi-Fi starts with a proper set-up and trouble-shooting by your service provider. Mariner xVu, a global leader in customer experience applications, has released its newest app, WaveGuide.

The WaveGuide’s intuitive interface guides any field technician through an optimal Wi-Fi setup. Typically, Wi-Fi is set up without real insight into how the signal would work in that space. Thus, service providers are bombarded by complaints and demands for improvements. WaveGuide solves Wi-Fi viewing issues, like buffering, by focusing on getting your installation done right the first time. The field technician starts by looking for the optimal location to install your Wi-Fi access point by performing interference and signal strength scans around your home.  This allows them to find the best Wi-Fi settings and areas where signal needs to be boosted. Next comes certification where speed tests are performed around your home and saved off-site for future reference. You’ll then receive and review a summary of your home’s Wi-Fi quality to sign-off on.

“While hardware-based scanners can offer better security and analytics, they are often expensive and tailored for large scale enterprise or managed Wi-Fi deployments. While they rely on basic OS/device facilities and APIs and can provide troubleshooting functions, they lack the guided drill-down approach required to minimize service call times and to normalize the certification process. They also rely on proprietary hardware sets, making upgrades for future Wi-Fi technology difficult.”

WaveGuide, now available for field technicians using Android devices, is coming soon to the Play Store for end-users. Head to www.marinerxvu.com/waveguide for more information.

Have you listened to the Official NewsWatch Podcast yet? You can head over to our page any time and listen to the great debates that take place between the NewsWatch hosts about the latest in tech. Let us know what you think by subscribing to our blog.

NO COMMENTS