Technology has allowed businesses to increase efficiency in ways we never dreamed. With social media and other online tools, we can accomplish so much more. One of the ways in which businesses can increase efficiency is in dealing with customer questions, and more specifically, how fast they can answer those questions.
Botsify is a chatbot platform that allows you to create chatbots that answer 80% of customer questions in an instant for your website’s LiveChat and facebook page and WhatsApp.
No more long wait for the customer when human agents are not around. What’s more, is the chatbot is multilingual and able to communicate in over 140 languages.
No matter the CRM or backend system you are using Botsify can integrate with just about any system.
Now, I know what you’re thinking – what about the questions the chatbot can’t answer.
When that happens, a human agent is notified and can then answer the customer in real-time right from the platform.
With this chatbot/human combination, there’s no situation where the customer won’t get their questions answered, helping retain customers and reduce the cost of support significantly.
For more information or to build your chatbot today, head on over to Botsify.com.