Car dealerships are a huge industry that rely on a strong sales foundation. Without a quality sales staff dealerships crumble. With the company CallRevu you can avoid any deficiency in sales quality that would result in losing a sale. CallRevu is a dealership phone management solution with a goal of providing dealers meaningful measurement of the entire phone process and its effect on profitability and customer retention.
Once you’ve signed up with CallRevu, calls into your dealership begin to be monitored by automotive experts to analyze every customer call. A summary is then created with everything that occurred while on it. Up to 30 vital data points are pulled from the call, things like contact information, model of car, appointment time set, and so on. These are actual human analytics, not data gathered by a computer.
If any opportunity is missed, an alert is sent out via text or e-mail within 30 minutes so the customer can be saved. And as this system is specifically focused on automotive only, you know that the calls are being reviewed by professionals that are experts in the industry.
An offshoot of CallRevu called EmployeeRevu, is an employee survey that addresses the important elements of the employee experience within the automotive industry and collects the internal feedback necessary to examine and make meaningful improvements.
CallRevu allow car dealers to prioritize leads and earn more profit. It increases efficiency by increasing lead conversion rates. The CSI Gap is part of the survey that calibrates customer feedback from your CSI results and compares it to employee perceptions about the service they’re delivering.
To get more information, head on over to callrevu.com.